One part of the process for being considered for the job was an interview with a selection committee, which featured members of the faculty, administration and student body, who asked me (and presumably the other candidates) questions and offered hypothetical issues to resolve. It was during one of the hypotheticals, the details of which are not especially important, that I was confronted with a hypothetical student who simply wouldn’t be happy with any outcome...Read the rest here
An interesting comment: "I remember a tactic I heard about once in the context of customer service: ask the unhappy customer what would make them happy. It puts the responsibility back on them, and they usually come up with something that you can actually give them."
and another comment, the flip side of that:
"Years ago I somehow fell into the habit of trying to figure out what it was I wanted before I went to complain. Did I want my money back? Did I want a replacement? An apology? A change in policy? I don’t always get what I ask for but I often do and found that the whole process is much more pleasant if I don’t make the person I’m complaining to do the emotional work of trying to figure out how to fix it for me."